Refund policy

At RYFA Studio, we encourage thoughtful purchasing and aim to provide a fair and transparent return process. Please read the following policy carefully before submitting a return request.

Refund and Return Policy

Customers located in the European Union have the right to withdraw from their purchase within 14 days of receiving the goods, without providing any reason. To exercise this right, please contact us at info@ryfastudio.com.

(Applicable to Switzerland and Germany only)

You may request a return within 14 days of receiving your item.

  • Returns must be shipped back within this window.
  • Late returns will not be accepted.

Return Eligibility

To qualify for a return, your item must be:

  • Unworn and unused
  • In its original packaging
  • With all tags attached
  • Returned with proof of purchase (order number or receipt)

Items must be returned in their original condition. If an item is returned damaged, used, washed, altered, or in a condition that reduces its value, RYFA Studio reserves the right to deduct an appropriate amount from the refund or refuse the return entirely.

Return Shipping & Fees

Switzerland

  • A CHF 8.50 flat-rate return shipping fee applies to all returns.
  • Customers are responsible for ensuring the item is securely packaged.

Germany

  • Customers are responsible for the full international return shipping cost when sending items back

Important Notice for Customers in Germany: Orders are shipped from Switzerland. Upon delivery, local taxes (19% VAT) and the delivery handling fee may be charged by the carrier. These charges are not collected by RYFA Studio and are outside our control.

How to Request a Return

  1. Request via the form or email us at info@ryfastudio.com 
  2. Include your order number and reason for return
  3. Wait for approval and detailed return instructions

Items sent back without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

PLEASE NOTE: All products undergo a thorough quality check before being shipped. Each item is carefully packed to ensure safe delivery, minimizing the chance of damage. Returns based on damage will be assessed individually, as all items leave our facility in perfect condition.

Exceptions / Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized products
  • Special orders
  • Sale items
  • Gift cards

If you have concerns about a specific item, feel free to reach out.

Exchanges

We offer exchanges, but not direct swaps. To request an exchange:

  1. Email us at info@ryfastudio.com with the subject line: Exchange Item.
  2. After approval, you will receive return instructions.
  3. Once the item is received, we will ship the replacement (subject to availability).

Note: Exchanges are subject to item availability. If the desired item is out of stock, we’ll offer alternative options.

Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection.
  • Approved refunds will be issued to your original payment method within 10 business days.

Please note: Your bank or card provider may require additional processing time. If more than 15 business days have passed since approval, contact us info@ryfastudio.com

We encourage mindful purchasing and are happy to assist with sizing or product questions before you place an order. 

We reserve the right to refuse returns that do not meet our policy criteria.  All return-related decisions are made at our discretion to ensure fairness.

Last Update: August 31, 2026