Shipping policy

Shipping Policy

Effective Date: 08.09.2026

General Information

This Shipping Policy applies to all purchases made through RYFA Studio at www.ryfastudio.com. All orders are subject to product availability. We may cancel or delay orders due to stock issues, delivery restrictions, or payment concerns.

Shipping Destinations

We currently ship within Switzerland and Germany.

Switzerland:
• Deliveries are made to valid Swiss addresses, including P.O. Boxes (subject to carrier limitations).

Germany:

Deliveries are made to valid German residential and business addresses.
Local VAT (19%) and DHL import handling fees may apply upon delivery.

Order Processing Time

All orders (Switzerland and Germany) are processed within 2–5 business days (Monday–Friday, excluding Swiss public holidays).

Orders placed after 12:00 PM CET are processed the next business day.
During high‑volume periods (holidays, promotions), processing may extend to 6 business days.

Processing time refers to the time required to prepare your order before shipment. Delivery time varies by destination and carrier.

Shipping Methods & Estimated Delivery Times

Destination	Shipping Method	Estimated Delivery	Cost (CHF / EUR)
Switzerland	Swiss Post Economy	2–5 business days	CHF 5.00 / Free over CHF 100
Germany	DHL / Deutsche Post	3–7 business days	Calculated at checkout

Delivery times are estimates and not guaranteed. Delays caused by weather, carrier issues, customs processing, or external factors are beyond our control.

Tracking and Notifications

Once your order ships, you will receive an email containing:
your tracking number,
the carrier used,
an estimated delivery window.

Tracking is available through the carrier’s official website.

Shipping Confirmation & Invoicing

A digital invoice is included in your confirmation email.

For Germany:
Orders shipped to Germany may be subject to local VAT (19%) and DHL import handling fees upon delivery. These charges are determined by German customs and the carrier and are not controlled by RYFA Studio.

Paper invoices are available upon request.

VAT, Duties & Taxes

Switzerland

No customs duties or import taxes apply to domestic orders.

Germany

Local VAT (19%) and DHL import handling fees may be charged upon delivery.

Preorders & Shipping

Some items are available for preorder. When in‑stock pieces sell out, new orders automatically become preorders.

Production Time:

10–15 days
Shipping occurs immediately after production.

Mixed Orders:

If your order contains both in‑stock and preorder items, the full order ships together once all items are ready.

You will receive email updates throughout production and shipping.

Delivery Issues

If your package is marked as delivered but has not arrived:
wait 24 hours (carriers may scan early),
contact the carrier with your tracking number.

If unresolved, contact us within 7 days at info@ryfastudio.com.

Lost or Damaged Shipments

All items are quality‑checked and carefully packed.

If your shipment is lost or damaged, we will investigate with the carrier. Depending on the outcome, a replacement or refund may be offered.

For damaged packages:

report immediately,
keep all packaging for inspection.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If you need to correct an address:

contact us immediately at info@ryfastudio.com,
if the order has not shipped, we will update the address,
if the order has shipped, we are not responsible for delays or lost packages caused by incorrect information.

Undeliverable or Returned Packages

If a package is returned to us as undeliverable:

we will contact you to arrange redelivery,
A reshipping fee may apply (CHF 7.00 for Switzerland; Germany fees vary by carrier).

Switzerland

Returns accepted within 14 days.
CHF 8.50 flat-rate return shipping fee.
20% restocking fee applies to opened or used items.